I needed a simple ticketing system with email fetching/sending support. osTicket looked like the right solution. I ran into a few problems and had some issues working through them, so I thought I’d do a quick writeup for those that are trying to accomplish the same thing.
This was a fresh installation of Centos 7 and a quick google gave me a nice walk through to follow, which you can see here.
root@techshare.vn [~]# yum update root@techshare.vn [~]# yum install wget root@techshare.vn [~]# yum install httpd -y root@techshare.vn [~]# chkconfig --levels 235 httpd on root@techshare.vn [~]# systemctl start httpd.service
Then I checked my ip with
root@techshare.vn [~]# ip addr
Checked to see if I could get to the default adobe page, I couldn’t. I figured it was either the firewall or selinux (or both), I’m not concerned about security with this installation (at least not right now), so I disabled both.
root@techshare.vn [~]# cd /etc/sysconfig/ root@techshare.vn [~]# vi selinux
Change SELINUX=enabled to SELINUX= disabled. Save the file
root@techshare.vn [~]# systemctl disable firewalld root@techshare.vn [~]# systemctl stop firewalld root@techshare.vn [~]# systemctl status firewalld
Then reboot the machine.
root@techshare.vn [~]# reboot now
Next is getting some of the other requirement into place.
root@techshare.vn [~]# yum install php php-{cli,common,gd,mysql,imap,mbstring,xml}
Ran into an issue here, php-imap, php-mbstring, and php-xml didn’t install. The fix ended up being that I needed to add the epel repo.
root@techshare.vn [~]# yum install epel-release
root@techshare.vn [~]# yum install php php-{imap, mbstring, xml}
root@techshare.vn [~]# systemctl restart httpd.service
Test your php install by creating the info.php in your apache root directory /var/www/html/
root@techshare.vn [~]# echo -e "<!--?php\n\tphpinfo();\n? -->" > /var/www/html/info.php
I had to tweak mine to get it to work correctly, a few things were out of place. You can verify the file looks like the following:
phpinfo <?php phpinfo(); ?>
Verify its working by going to http://techshare.vn/info.php.
Next is to install MySQL, which is now actually MariaDB (new in CentOS 7)
root@techshare.vn [~]# yum install mariadb-server mariadb root@techshare.vn [~]# chkconfig --levels 235 mysqld on root@techshare.vn [~]# systemctl start mariadb.service root@techshare.vn [~]# systemctl enable mariadb.service
Need to run through the secure installation for MySQL (MariaDB)
root@techshare.vn [~]# mysql_secure_installation Set root password? [Y/n] Y Remove anonymous users? [Y/n] Y Disallow root login remotely? [Y/n] Y Remove test database and access to it? [Y/n] Y Reload privilege tables now? [Y/n] Y
Create a directory, grab osticket, and unzip the file. I had issues here also, whenever I tried to download the file from the site it wouldn’t give me the full file and it would always think the file was a http file instead of a zip file, making it so the unzip command wouldn’t work. I ended up downloading it onto a usb, mounting the usb and then pulling the file that way. I’m going to assume you aren’t going to have the same issues as I did.
root@techshare.vn [~]# mkdir -p /opt/osticket root@techshare.vn [~]# wget http://osticket.com/sites/default/files/download/osTicket-v1.9.2.zip -P /tmp root@techshare.vn [~]# unzip -d /opt/osticket /tmp/osTicket-v1.9.2.zip
Create the symbolic link
root@techshare.vn [~]# ln -s /opt/osticket/upload /var/www/html/support
Next is to create the osticket database
root@techshare.vn [~]# mysql -u root -p mysql> create database support; mysql> grant all on support.* to support@localhost identified by 'support'; mysql> quit
Last steps at the command line
root@techshare.vn [~]# cd /var/www/html/support root@techshare.vn [~]# cp include/ost-sampleconfig.php include/ost-config.php root@techshare.vn [~]# chown apache: -R /var/www/html/support /opt/osticket
Then just need to run the web installer to finish up.
https://support.binhminhitc.com
