Information Technology Customer Service is the link between our customers and our IT team. At BMITC, we are committed to sustaining a high quality of customer service through professional dedication, clear communication and accountability at every step — from the first contact to the final resolution.
Whether you need help with a product you purchased from us, an issue with your infrastructure, or advice on how to get the most out of your systems, our customer service team will make sure you get the right kind of support, quickly and efficiently.
Our Commitment
- Delivering the highest quality of customer service
- Acting as role models and leaders in the area of customer service
- Remembering what is important: the satisfaction of the customer
- Responding promptly, communicating transparently and keeping you informed until your request is fully resolved
- Protecting the confidentiality of your data and systems throughout every support engagement
How We Support You
Here in IT Customer Service we demonstrate customer care through consultation, analysis and problem response. We ensure that the services we provide are appropriate, available and accessible.
- Consultation – advice on choosing, configuring and using products and solutions that fit your needs.
- Technical support – troubleshooting for servers, storage, networks, security devices, software, laptops, desktops and accessories.
- Warranty and after-sales service – coordinating warranty claims, repairs and replacements with manufacturers and partners.
- Remote and on-site support – secure remote assistance for fast resolution, and on-site engineers when physical intervention is needed.
- Self-help resources – manuals, knowledge articles and a technical community where users share experience on how to use their systems.
For users who need to contact us, we offer free technical support over the phone or email for the life of the product.
Support Channels
- Customer Support System: support.binhminhitc.com – submit a request and track its progress online at any time.
- Hotline: 0904 092 014
- Phone: 024 6293 6666
- Email: info@binhminhitc.com
- Office: 22A Hue Street, Hanoi, Vietnam
All contacts are managed by a support management system, so every request receives a reference number and you can track your support progress online via our Customer Support System.
Our Support Process
- Receive – your request is logged in the support system and acknowledged with a reference number.
- Classify – we assess the impact and urgency and assign a priority level.
- Resolve – a qualified engineer analyses the issue and works on a solution remotely or on site.
- Update – we keep you informed of progress until the issue is resolved.
- Close and follow up – the request is closed once you confirm the result, and we welcome your feedback on the service you received.
Priority Levels
| Priority | Description |
|---|---|
| Critical | A core system is down or a security incident is affecting business operations, with no workaround available. |
| High | Major functions are seriously degraded, affecting many users. |
| Medium | A function is partially affected and a temporary workaround is available. |
| Low | General questions, configuration requests or minor issues that do not affect operations. |
Response and resolution times are defined in the service contract or Service Level Agreement (SLA) agreed with each customer.
Before You Contact Us
To help us resolve your request as quickly as possible, please have the following information ready:
- Your company name, contact person and phone number
- The product or service concerned (model, serial number, licence or contract number, if available)
- A description of the issue, when it started and any error messages or screenshots
- The steps you have already taken and the impact on your business
Feedback and Complaints
Your opinion helps us improve. If you have any feedback or are not satisfied with the service you received, please let us know by email at info@binhminhitc.com or by phone. Every piece of feedback is reviewed and answered by our management team.
Contact Us
Submit a request via our Customer Support System, call our hotline 0904 092 014, or contact us.
You can also learn more about our IT support services and managed services.