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IMPLEMENTATION SERVICES
Monitoring & Logs
Proactive monitoring. Early detection. Stable operations.
Turn your operational data into value that improves efficiency and keeps your systems secure. BMITC implements centralized monitoring and log management for your infrastructure, applications and services.
Full-stack monitoring
Infrastructure, applications, services
Timely alerts
Detect and respond early
Centralized logs
Easy to search and analyze
Secure operations
Supports compliance and audits
Implementation scope
Monitoring and log management tailored to your business needs and current environment.
Infrastructure
Servers, network, storage, cloud
Applications
Web, business applications, databases
Security
Security events and alerts
System logs
System and audit logs
Extended integration
Third-party systems and APIs
Prerequisites
Requirements to meet before implementation to ensure project success.
Infrastructure and access
Environments, accounts and permissions needed to deploy and collect data.
Connectivity and security
Secure connectivity that complies with your security policies.
Current-state information
Details of your systems, applications and monitoring requirements.
Implementation process
A structured, transparent process carried out in close collaboration with you.
01
Identify data sources
Identify and connect the data sources to be monitored.
02
Ingest and normalize
Configure collection and normalize data formats.
03
Build dashboards
Design clear, visual dashboards for monitoring.
04
Configure alerts
Define alert rules and appropriate thresholds.
05
Testing
Test, fine-tune and validate the results.
06
Handover
Hand over documentation and operating guidance.
Deliverables
Components and documents delivered after implementation.
Monitoring dashboards
A set of clear, easy-to-use dashboards.
Alert rules
A list of alert rules and thresholds.
Operations runbook
Incident handling and day-to-day operating guidance.
Technical documentation
Architecture, configuration and deployment documents.
Responsibilities and service terms
Close collaboration between BMITC and the customer, together with transparent terms, is the foundation of a successful project.
RESPONSIBILITIES OF
BMITC
Advise on, design and implement the monitoring solution.
Support testing, handover and operating guidance.
Provide post-implementation support as agreed.
RESPONSIBILITIES OF
The customer
Provide information, accounts and access rights.
Take part in testing and confirm the results.
Operate and manage the system as instructed.
Service terms
Conditions that apply to the implementation service.
Scope
As agreed in the contract
Implementation conditions
Prerequisites must be met
Timeline
According to the agreed plan
Post-implementation support
In line with BMITC policy
Service level agreement (SLA)
Commitments are set out in the contract.
SLA details are provided in the contract once the assessment is complete and the scope is agreed, including:
Incident response and resolution times
Technical support hours
Alert priority levels
Regular operations reports
Related products and solutions
Combine with these products and solutions to get the most from monitoring and operations.
Ready to strengthen your monitoring and operations
BMITC experts are ready to advise you and support you every step of the way.
