Stable and secure operations
Experienced expert team
Standard, transparent processes
Optimised cost and performance
Long-term partnership
Service scope
Our managed services are tailored to your needs, covering infrastructure, platforms and applications so your business runs efficiently in a modern technology environment.
CORE SERVICE
Managed Cloud
Operation, monitoring and optimisation of leading cloud platforms, keeping your systems available, secure and cost-controlled.
✓
Microsoft 365
✓
Microsoft Azure
✓
Google Cloud Platform
✓
Amazon Web Services
Managed Infrastructure
Keep on-premises and hybrid infrastructure stable and high-performing.
✓
Servers and storage
✓
Networking and load balancing
✓
Virtualisation
✓
Backup and disaster recovery
Managed Security
Continuous security monitoring with early threat detection and response.
✓
Threat monitoring and detection
✓
Endpoint management
✓
Identity and access
✓
Security compliance
Managed Workplace
Fast, effective device management and end-user support.
✓
Device management
✓
Patch management
✓
IT support
✓
End-user support
Managed Applications
Monitoring and optimisation of business applications and databases.
✓
Application monitoring
✓
Performance tuning
✓
Database management
✓
Middleware support
5-STEP PROCESS
Onboarding and operations process
A standard process ensures fast transition, continuous operations and sustainable improvement. Every step has a clear outcome your business can track.
01
STEP 1
Onboarding
Survey and assess the current state, agree on scope and take over the systems.
✓ Handover record
02
STEP 2
Monitoring
Continuous 24/7 monitoring, alerting and early risk detection.
✓ Timely alerts
03
STEP 3
Operations
Incident handling, change management and performance optimisation.
✓ Incident log
04
STEP 4
Reporting
Regular, transparent and easy-to-read reports.
✓ Periodic reports
05
STEP 5
Improvement
Propose and implement continuous improvements.
✓ Improvement plan
Continuous operations: monitoring, operations, reporting and improvement repeat in cycles, keeping your systems stable and increasingly efficient.
Service catalog
A comprehensive service catalog that meets the diverse needs of businesses.
SERVICE GROUP
KEY SERVICES
SHORT DESCRIPTION
Managed Cloud
Microsoft 365
Azure
Google Cloud
Amazon Web Services
Monitoring, administration, optimisation and technical support for cloud platforms.
Managed Infrastructure
Servers
Networking
Storage
Virtualisation
Operation and monitoring of on-premises and cloud IT infrastructure.
Managed Security
Security monitoring
Endpoints
Identity and access
Monitoring, detection, incident response and security improvement advice.
Managed Workplace
User devices
Patching
User support
Device administration, patching and end-user support.
Managed Applications
Business applications
Databases
Performance
Monitoring and performance optimisation of business applications.
Responsibility matrix
Clear division of responsibilities between BMITC and the customer for effective collaboration.
Item
BMITC
Customer
System monitoring
✓
–
Operations and incident handling
✓
–
Change management
✓
Approval
Provide information and access
–
✓
Joint testing
✓
✓
Periodic review and improvement
✓
✓
✓
Responsible
–
Not applicable
Approval
Requires customer coordination or approval
Terms, limitations and service commitments
Applicable conditions are clearly agreed before the service starts.
Applicable conditions
✓
Service scope as per the separate agreement.
✓
Infrastructure, account and access requirements.
✓
Security and compliance conditions.
Exclusions
–
Incidents caused by changes outside the agreed scope.
–
Defects in third-party software.
–
Custom requests outside the service scope.
Service level commitment
Response time, resolution time and availability are defined by the service scope and agreed in the contract.
Related products and solutions
Combine with our technology products and solutions for the best results.
Ready for stable and secure IT operations
BMITC experts are ready to listen and recommend a managed services package that fits your current environment and business goals.
