MAINTENANCE SERVICES
Sustain performance
Ensure continuous operations
BMITC maintenance services keep your systems stable, secure and ready to meet business needs.
Stable
systems
Reduced
risk
Optimized
performance
Expert
team
Long-term
partnership
Service scope
Maintenance of infrastructure, systems and applications based on your business needs.
IT infrastructure
Servers, networks and storage systems.
Cloud
Microsoft 365, Microsoft Azure, Google Cloud, AWS.
Applications and data
Business systems and databases.
End-user devices
Desktops, laptops and office equipment.
Security systems
Information security protection and monitoring.
Required inputs
We gather the information needed to build the right maintenance plan.
Asset inventory
Devices, systems and applications to be maintained.
Access rights
Relevant accounts and permissions.
Licensing information
Licenses and vendor support entitlements.
Existing documentation
Diagrams, configurations and operating guides.
Note: the public form accepts general descriptions only. Do not send passwords, access keys or confidential data.
4-STEP PROCESS
Maintenance process
We follow a standard process for transparency and efficiency. Every step has a clear output your business can track.
01
STEP 1
Periodic inspection
Assess system health on an agreed schedule and detect anomalies early.
✓ Inspection record
02
STEP 2
Updates
Apply security patches, software versions and firmware updates.
✓ List of applied patches
03
STEP 3
Testing
Ensure systems run reliably after updates.
✓ Test results
04
STEP 4
Reporting
Summarize results, resolved issues and improvement proposals.
✓ Maintenance report
Continuous maintenance: the steps repeat on an agreed cycle, keeping your systems stable, secure and efficient.
Maintenance records and recommendations
Complete records kept, with recommendations for improvement.
Activity and change log
Inspection and update results
Issue list and resolutions
Optimization and improvement recommendations
Deliverables
Documents and results delivered as agreed.
Maintenance report
Update and patch list
Improvement recommendations
Archived records
Responsibilities of each party
Clearly defined roles keep maintenance running smoothly.
BMITC
✓
Deliver services as agreed.
✓
Safeguard information confidentiality.
✓
Report emerging issues promptly.
✓
Provide reports and recommendations.
Customer
✓
Provide information and access.
✓
Cooperate during service delivery.
✓
Confirm results and give feedback.
✓
Comply with the terms of use.
Conditions, exclusions and SLA
Terms are agreed in the service contract.
Applicable conditions
As set out in the signed service agreement.
Exclusions
Incidents outside the agreed scope.
SLA
SLA commitments are confirmed in the service contract.
Related products and solutions
Ready to keep your systems running?
Contact BMITC experts for a maintenance solution tailored to your business needs.
